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Customer Support Engineer - German Speaking - South-East (Other)
- Job Reference: 3691
- Salary: Other
- Job Type: Permanent
- Job Role: Customer Support Engineer - German Speaking
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Customer Support Engineer - GERMAN SPEAKING -Berkshire - Excellent Company!!
The Customer Support Engineer is a member of a strong technical staff within my client's Customer Support organisation and provides first and second line technical support for customers, prospects, partners, internal, field, and any other professionals seeking assistance in the use, implementation, or troubleshooting of my client's products in the Europe, Middle East and Africa (EMEA) region.
The support engineer works with other Technical Support professionals to form a nucleus of highly proficient problem-solvers who are dedicated to delivering the highest quality technical support in support of increasing customer satisfaction.
Be part of a team of engineers providing world-class software support to IT and Human Capital Management organisations across the globe on my client's products.
Understand the functionality and purpose of my client's products, being able to relate to how customers are using the software.
Help diagnose and suggest code fixes to Customer Engineering.
Clearly articulate to customers and my client's management a problem definition and a resolution plan.
Work with R&D and Product Management to contribute to product quality, product enhancements and product design decisions.
Generate content (solutions) to augment the knowledge base.
Increase technical expertise via attending training sessions, reading technical documentation and product source code.
Travel may be required.
Experience supporting and troubleshooting J2EE applications required (debug, stack traces, system issues)
Experience with Application Server and Web server technology like JBoss, WebLogic, IBM WebSphere, IIS, Tomcat/Apache, IBM HTTP Server.
Experience with RDBMS and SQL programming like Oracle, IBM DB2 and MS SQL Server.
Minimum of 3 years experience in Software Development, Customer Support or Professional Services.
Prior experience in Customer Support preferred.
A highly committed individual with a background in a problem solving, customer service environment.
A team player who is influential and builds good working relationships across all functions.
Passion for working with people, and a strong interest in helping my client's customers succeed.
Flexibility, integrity and creative problem-solving skills are a pre-requisite to be successful in this role.
Very strong written and verbal communication skills with an ability to speak confidently and articulately with engineers and senior management.
Knowledge of UNIX, Linux and Windows Operating Systems.
Fluency in English required both verbal and written.
Ability to listen effectively and show patience while working with customers.
Ability to learn new technologies quickly.
Ability to work independently under minimal supervision.
Ability to multitask effectively and work well under pressure.
Please forward your cv to apply for this excellent opportunity.
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